Refund Policy

Last updated: June 8, 2026

No General Refunds

Island Gorilla subscriptions are generally non-refundable. You can cancel your subscription to prevent future renewals.

Technical Issue Exception

If a verified technical issue prevents normal use of Premium during the current billing month and we cannot resolve it in a reasonable time, we may refund the current month. Prior months are not refunded.

How to Request Review

Contact lois.talagrand@gmail.com with your account email, the issue, and the date it started.